FAQs

This page answers common operational questions about using Kharisma and setting up your jar.

General

What is Kharisma?

Kharisma is built around the jar -- your digital tip jar on Kharisma. It helps people tip, donate, and pay through QR codes, discoverable jars, and shareable links.

Do people need an app to give?

No. People can scan a QR code or open a shared link and complete the flow in a browser.

What jar types are supported?

Individual, Business, and Nonprofit are the supported jar types.

Can Kharisma be used in person?

Yes. Kharisma is designed for real-world moments at tables, counters, events, churches, hotels, nonprofit campaigns, and community spaces.

Onboarding

What information do users provide during signup?

Users provide first name, last name, email address, and jar type.

What happens after signup?

Kharisma sends an email to connect a financial institution through Stripe.

What does Stripe handle?

Stripe handles financial onboarding, payout setup, banking verification, and compliance-related verification.

When do users get dashboard access?

After Stripe onboarding is completed, Kharisma sends emails for dashboard access and password setup or reset.

What happens after Stripe onboarding?

Users get dashboard access, welcome pack details, QR instructions, and jar setup guidance.

Jars

Can I customize my jar?

Yes. A jar can include a logo or photo, display name, description, its own QR code, and linked jars.

Can people find my jar publicly?

Yes. Every jar is discoverable and can appear in Kharisma search and giving pages on kharisma.io.

Can I describe my organization or services?

Yes. The about section is meant for that.

Shared Jars

Can multiple jars receive tips from one QR code?

Yes. A Shared Jar can present linked jars through one QR code or one browser flow.

Can I link people's jars into mine?

Yes. A Shared Jar supports invitations for jars that belong to the same group or organization.

Can I organize linked jars into groups?

Yes. Groups, tags, and folders help structure larger teams.

Can givers choose which jar receives the tip?

Yes. They can choose a specific jar or split evenly, depending on the setup.

Can a Shared Jar receive payments?

No. Shared Jars route tips and donations to linked jars only.

What is the difference between a Shared Jar and Joined Jars?

A Shared Jar is the group structure that links jars together. Joined Jars are the jars a person has access to after accepting an invitation.

Joined Jars

Can invited users manage multiple organizations?

Yes. A user can switch between Joined Jars when they belong to more than one organization.

Do Joined Jars start with an invitation?

Yes. Joined Jars start with an invitation flow.

Dashboard

Can I share my QR code link?

Yes. Users can copy and share the link with customers, friends, family, and supporters.

Can I resend the welcome pack?

Yes. The dashboard includes a resend option.

Can I print my QR code?

Yes. Users can download and print QR codes, including 2x2 and 3x4 sizes.

WebApp

Is Kharisma a downloadable app?

No. Kharisma is a mobile-first web application.

Does Kharisma work on mobile browsers?

Yes. It is optimized for phones and opens directly in the browser.

QR workflow

How do QR codes work?

A QR code opens the jar or giving flow in the browser.

Can I add my QR code to my wallet?

Yes, where wallet support is available.

QR codes

Can one QR code be reused?

Yes. A QR code can be reused as long as it points to the correct jar or campaign.

Can I print my QR code?

Yes. Print it clearly, keep enough white space around it, and test it with a phone before using it publicly.

Can I use a QR holder?

Yes. QR holders are useful on restaurant tables, counters, welcome desks, event tables, and donation stations.

Can QR codes be added to mobile wallets?

Yes, where wallet support is available.

Payouts and fees

How fast are payouts?

Stripe manages the financial onboarding and payout setup. For many Business and Individual jars, funds are typically available the next business day.

How do fees work?

Fee handling depends on the flow.

• Kharisma public pricing uses a 3.9% + 50¢ total processing fee.
• Business and Individual jars can support fee splitting, including 50/50 or sender pays all fees.
• Nonprofit jar donation flows can also support fee splitting where enabled.

Can the sender cover the fees?

Yes. Where fee splitting is enabled, the sender can cover all fees.

Organizations and use cases

Can churches use Kharisma?

Yes. Churches can create a Nonprofit jar for donations, special offerings, ministries, and community campaigns.

Can nonprofits use Kharisma?

Yes. Nonprofits can use a Nonprofit jar for donation links, recurring giving, event QR codes, and campaign support.

Can nonprofits receive service payments?

No. Nonprofit jars receive donations and tips only.

Can campaigns have separate QR codes?

Yes. Separate QR codes can help givers reach the correct campaign or ministry.

Can Business and Individual jars receive payments?

Yes. Business and Individual jars support immediate service payments.

Can a Shared Jar receive service payments?

No. Shared Jars route tips and donations to linked jars only.

Security

Is Kharisma secure?

Kharisma uses Stripe for payment processing and payout onboarding. Stripe is PCI-DSS Level 1 compliant.

Should people verify the page before paying?

Yes. People should confirm the jar or campaign name before confirming payment.

What if a QR code is damaged or suspicious?

Do not use it. Ask for the official Kharisma link or scan a trusted QR code.